Order Fulfillment Expecations | The Granite Group

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Fulfillment “Guidleines”, Expected Service Levels, Terms and Conditions:

Guidelines

Placing an eCommerce order does not guarantee product availability nor does it reserve product. Product is only truly reserved for a Customer Sales Order when it is physically picked and staged by the Branch Staff.
Product which is not in inventory in your “Your Warehouse” but has availability in other TGG Warehouses is generally delivered to “Your Warehouse” within 2 business days from other branches, or 1 business day if it is available from our Central Distribution Warehouse (Branch 01).
When an eCommerce Sales Order cannot be fulfilled due to any reason (incorrect warehouse count, excessive demand, or a transfer that cannot be completed within 2 business days), your Granite Group Local Branch Contact is responsible for contacting you and reviewing your preferences on how to proceed with this Sales Order.

eCommerce Order Fulfillment Process

Orders entered into TGG eCommerce Systems are automatically e-mail delivered to the local TGG Branches 3 times every business day - 6:00 AM, Noon, and 3:00 PM.

Fulfillment Expectation:

For eCommerce Orders placed between 3:00 PM (prior day) and 6:00 AM with the Ship Via of “PICK UP” or “Delivery” and in which all product is available in the local TGG Branch, TGG expects to have this order staged and ready for pick-up by 8:00 AM or on that same days delivery schedule for customers who have delivery agreements.
For eCommerce Orders with the Ship Via of “PICK UP” or "Delivery” placed between 6:00 AM and Noon and which all product is available in the local TGG Branch, TGG expects to have this order staged and ready for pick-up by 2:00 PM or on the next business days delivery schedule for customers who have delivery agreements.
For eCommerce Orders with the Ship Via of “PICK UP” or "Delivery” placed between Noon and 3:00 PM and which all product is available in the local TGG Branch, TGG expects to have this order staged and ready for pick-up by 04:00 PM or on the next business days delivery schedule for customers who have delivery agreements.
Customers must directly contact the branch staff by telephone if they require a different fulfillment process than what is outlined here. For example, if you submit an order via the ecommerce Site and need to pick it up within an hour, please contact the branch.
When an eCommerce Sales Order cannot be fulfilled due to any reason (incorrect warehouse count, excessive demand, or transfer that cannot be completed the next day), your Granite Group Local Branch Contact is responsible for contacting you and reviewing your preferences on how to proceed with this Sales Order.

Terms and Conditions

Click here for Terms and Conditions.